Northern Tier News

Lawmakers representing affected consumers have provided an update on the proposed settlement aimed at addressing service issues with Frontier Commonwealth. The settlement, recommended for approval by two administrative law judges, follows a formal complaint filed against Frontier for failing to provide reliable service to residential and business customers.

Republican Leader Bryan Cutler and several other lawmakers issued a statement expressing their support for the progress made in the case. They emphasized the importance of holding companies like Frontier accountable and ensuring that customers receive the reliable services they deserve. The lawmakers acknowledged the crucial role played by the Pennsylvania Office of Consumer Advocate and Office of Small Business Advocate in advocating for consumers.

The proposed settlement includes measures such as credits or refunds for service failures and required investments by Frontier in improving neglected facilities that have contributed to service problems. Customers affected by the outages have been vocal about the impact on their daily lives, highlighting the importance of reliable telephone and internet services.

Formal parties in the case now have 20 days to file exceptions, after which the Public Utility Commission may accept the decision or review and potentially modify it. The full details of the proposed settlement are available online for public review.

The efforts of the lawmakers and advocacy groups have been instrumental in pushing for accountability and improvements in service quality by Frontier Commonwealth. The ongoing developments in this case bring hope for a resolution that prioritizes the needs and rights of affected consumers.